I'd like to take a moment to bitch about our refrigerator.
We purchased our Whirlpool 26 cubic foot side-by-side refrigerator the evening we closed on the Bird House. So...June 17. It was delivered on June 19. On June 20 I was enjoying my first stainless steel refrigerator and contemplating which Whirlpool appliance I would buy next (dishwasher or stove?).
Fast forward to July 29. I put a bunch of Coors Lights, you know, the ones with the mountains that turn blue when they're cold, into the fridge for a group of friends that were coming over that evening for some beer and wings (this was before I started my diet so shush). A few hours later, the mountains still weren't blue.
hmmmmm
I'd been in and out of the fridge a lot that day, getting ready for the gathering, maybe that's it. So I let it be.
By the next weekend, after being very meticulous about keeping the fridge door closed and turning the temperature as low as it would go, PB and I decided that there was something wrong with the fridge. Things were cool, just not cold. We called Whirlpool on a Saturday. Their offices were closed. Obviously, we're not getting any help from the manufacturer.
We called the Hollister, MO Lowe's where we purchased the refrigerator.
We were transferred to appliances where "Brian," his voice dripping with attitude for having bothered him, gave us a phone number, not telling us who we were calling. We called; it was Lowe's corporate. We explained the problem, the girl on the phone said she could get a technician to us in three days, but we would have to have our receipt. We just moved into the house, with an infant, that receipt was long gone. She couldn't pull it in her system and told us to call the store back.
We called the store again and got Brian, again. This guy was a jerk. Plain and simple. His tone of voice was just plain nasty and he got so huffy when we asked him to pull the receipt. I mean, how dare we ask him to do his job, right? There was also some huge debate about the model number versus the item number and he can't look things up without one or the other or both. I don't know and I don't think he did either. I cannot even begin to describe how incensed I was by the end of that phone call. It would just be a long string of profanity that isn't safe for even the internet. He did eventually find the receipt and faxed it to PB's office. It was tiny and unreadable, but it would have to do.
We were transferred to appliances where "Brian," his voice dripping with attitude for having bothered him, gave us a phone number, not telling us who we were calling. We called; it was Lowe's corporate. We explained the problem, the girl on the phone said she could get a technician to us in three days, but we would have to have our receipt. We just moved into the house, with an infant, that receipt was long gone. She couldn't pull it in her system and told us to call the store back.
We called the store again and got Brian, again. This guy was a jerk. Plain and simple. His tone of voice was just plain nasty and he got so huffy when we asked him to pull the receipt. I mean, how dare we ask him to do his job, right? There was also some huge debate about the model number versus the item number and he can't look things up without one or the other or both. I don't know and I don't think he did either. I cannot even begin to describe how incensed I was by the end of that phone call. It would just be a long string of profanity that isn't safe for even the internet. He did eventually find the receipt and faxed it to PB's office. It was tiny and unreadable, but it would have to do.
Meanwhile, our food was rotting and spoiling in the fridge that wasn't even all that cool anymore, much less cold.
When the technician showed up he determined that the valve that allows cold air into the fridge from the freezer had frozen shut from the condensation that forms when the fridge door is open. So, apparently, you can't open your fucking refrigerator door for fear of condensation build-up. What the fuck? The technician said he would have to order a new part and it would be there by Friday. He took the broken part and said the fridge would get as cold as the freezer.
Friday is here; we had to call the technician, who said he didn't get the part and didn't know when he would get it. I wasn't satisfied with that answer and had PB call him back. This time we're being told that it is a "specialty part" and they won't get it for another two weeks. So we have a fridge full of frozen, spoiled, rotten food and cannot use our refrigerator for the next two weeks on top of the week we've already waited.
Sure, the fridge is cool now (frozen, actually), but we still can't use it for things like milk, eggs (have you ever frozen an egg and then cracked it open? It's pretty nasty), lettuce; all things that we usually consume a lot of in our home, but need a refrigerator to keep from spoiling. Oh, we also can't use the water dispenser because it, too, is frozen.
Friday is here; we had to call the technician, who said he didn't get the part and didn't know when he would get it. I wasn't satisfied with that answer and had PB call him back. This time we're being told that it is a "specialty part" and they won't get it for another two weeks. So we have a fridge full of frozen, spoiled, rotten food and cannot use our refrigerator for the next two weeks on top of the week we've already waited.
Sure, the fridge is cool now (frozen, actually), but we still can't use it for things like milk, eggs (have you ever frozen an egg and then cracked it open? It's pretty nasty), lettuce; all things that we usually consume a lot of in our home, but need a refrigerator to keep from spoiling. Oh, we also can't use the water dispenser because it, too, is frozen.
Now we're battling with Lowe's to get the entire fridge replaced. I am not living two more weeks without a refrigerator.
As of now, I'm pretty sure I'm never buying another Whirlpool appliance (fuck having matching appliances, right?) and when I do replace our dishwasher and stove, it's very unlikely to be through Lowe's.
What a fucking clusterfuck.
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